Faqs
About the garments and collections
Are the garments available for immediate delivery?
Are the garments available for immediate delivery?
No. Each garment is made in order to guarantee exclusivity, quality, and a conscious manufacturing process.
Where can I see the complete collections?
Where can I see the complete collections?
In our online store and in our showrooms in Bogotá and Cali. We also present collections in Trunk Shows and international events.
Do you work with standard sizes or made-to-measure?
Do you work with standard sizes or made-to-measure?
We offer standardized sizes and on some pieces we can provide a personalized adjustment service.
Shipping and delivery times
How long does my order take to arrive?
How long does my order take to arrive?
As it is made-to-order manufacturing, the estimated time is 10 to 15 business days in Colombia and 15 to 20 business days for international shipments.
Do you make international shipments?
Do you make international shipments?
Yes, we ship to various countries. The cost and delivery time vary depending on the destination.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept credit cards, debit cards, transfers, and payments through secure platforms such as Epayco.
Can I pay in different currencies?
Can I pay in different currencies?
Our online store processes payments in Colombian pesos and United States dollars.
Exchanges and returns
Can I return a garment?
Can I return a garment?
Yes, we accept returns under specific conditions. The garments must be unused and in perfect condition and the client must cover shipping expenses. Made-to-measure pieces do not apply for returns.
Do you offer size exchanges?
Do you offer size exchanges?
Yes, in line garments and according to availability.
Sustainability and responsibility
What does it mean that your garments are “timeless”?
What does it mean that your garments are “timeless”?
We design thinking of pieces that transcend trends, with high quality materials for a long useful life.
How do you care for the environmental impact in your production?
How do you care for the environmental impact in your production?
Trabajamos con procesos de fabricación responsables, uso de materiales y
We work with responsible manufacturing processes, use of materials, and made-to-order production to avoid overstock.
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