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Shipping Times and Costs

Shipping policies

Maria Elena Villamil delivers nationally (Colombia) and internationally (worldwide) through DHL, FedEx and TCC. 

 

Delivery times

The delivery times start to count from the confirmation of the payment.

The delivery time of our products is:

In Colombia: approximately 8 working days.

Products on backorder in Colombia: approximately 20 working days.

International: Depending on the destination you will receive a confirmation with the shipping times and a tracking code of the purchase.

These times are met in case there are no causes beyond the control of MARIA ELENA VILLAMIL & CÍA S.A.S that could delay delivery, such as any fortuitous event or force majeure.

Deliveries cannot be made at an exact time. In case you have any concerns with the delivery of the product you can contact us by WhatsApp or call +573142740621 (Monday to Friday from 8:30am to 6:30pm), or write to asistenteinventarios@mariaelenavillamil.com.co 

The product may be received and inspected by any person of legal age present at the place of delivery, for which the signature on the carrier’s guide is sufficient. In case the product has signs of damage or breakage in its packaging at the time of delivery, you must record it in the carrier’s guide as an observation and contact the customer service line of MARIA ELENA VILLAMIL & CÍA S.A.S at +573142740621 (Monday to Friday from 8:30am to 6:30pm), or write to us at asistenteinventarios@mariaelenavillamil.com.co 

 

Shipping cost

For shipments in COLOMBIA the shipment will be 15.000 COP regardless of the amount of the purchase.  

For shipments WORLDWIDE the shipment varies according to the destination and must be paid by the customer.

International shipments are subject to nationalization taxes. The value is defined by the customs authority and must be paid by the customer. For more information on this point you can contact us at +573142740621 (Monday to Friday from 8:30am to 6:30pm), or write to us at asistenteinventarios@mariaelenavillamil.com.co

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